FAQ

Frequently Asked Questions

Welcome to Classic Styles Company! We’re committed to creating beautiful, thoughtfully designed, and handcrafted products that add a little style and personality to your everyday life.

Please review the frequently asked questions below before placing your order. If you have a question that isn't answered here, we're happy to help.

Ordering & Products

Are your products handmade?

Yes! Many of our products are handcrafted and/or individually created with care. Because of the handmade nature of our products, no two items may be exactly alike.

You may notice slight variations in color, placement, texture, or appearance from the product photograph. These natural variations are part of what makes your Classic Styles purchase unique.

Will my product look exactly like the picture?

While we make every effort to ensure that our products closely resemble the photographs shown on our website, handcrafted items will not necessarily be identical to the product pictured.

Colors may also appear slightly different depending on your monitor, device settings, lighting, and the materials used.

Returns & Refunds

What is your return policy?

Classic Styles Company accepts eligible returns within 7 days of delivery.

To be eligible for a return:

The item must be returned within 7 days of delivery.
The item must be in its original condition.
The item must not show signs of use, damage, or alteration.
The item must be returned to Classic Styles Company for inspection.

Customers are responsible for all return shipping costs.

Once your returned item is received, it will be inspected. If the return is approved, your purchase will be refunded according to the original payment method.

Are custom orders refundable?

No. Custom orders are non-refundable.

Because custom products are created specifically according to the customer's requested design, personalization, colors, wording, or other specifications, we are unable to accept returns or issue refunds on custom orders.

Please carefully review your customization details before submitting your order.

When will I receive my refund?

Refunds are processed after the returned product has been received and inspected and the return has been approved.

Please allow additional time for your financial institution or payment provider to post the refund to your account.

Shipping

What if my package is delayed?

We understand that waiting for your order can be frustrating. Once your package has been shipped, delivery times are determined by the shipping carrier.

Occasionally, USPS may experience delays beyond our control.

If your package appears to be delayed, please allow 2 additional business days beyond the expected delivery date before contacting us. This gives USPS additional time to complete delivery.

If your package still has not arrived after this additional time, please contact us so we can assist you.

Is Classic Styles Company responsible for USPS delays?

Once an order has been shipped and accepted by the carrier, delivery is handled by USPS or the selected shipping carrier. While we will do our best to assist with shipping concerns, Classic Styles Company cannot control carrier delays, weather-related delays, or other circumstances affecting carrier delivery times.

Please use the tracking information provided with your order to monitor your package.

Customer Support

How can I contact Classic Styles Company?

We're happy to assist you!

Email: classicstylescompany@gmail.com
Telephone: (252) 481-4798

For the quickest response, please include your order number and a brief description of your question or concern when contacting us about an order.